Here’s a list of Shopee abbreviations all sellers need to know 2026. Do note that this is for Singapore market.
1. ACL – Auto Cancellation Stages
Orders must be prepared and handed over by the stated shipping deadline. If this requirement is not met, Shopee will automatically cancel the order and refund the buyer.
Auto-cancellation is implemented in two phases, known as ACL1 and ACL2. Refer to diagram below DTS (Days to Ship).
2. SLA – Service Level Agreement
Service Level Agreement is a common term in Singapore eCommerce. It usually refers to the expected days to ship out your products once an order comes in. When there’s an SLA breach it usually means the seller is taking longer than expected to ship out orders.
3. DTS – Days to Ship
4. NDD – Next Day Delivery
This used to be relevant on Shopee, but the platform seems to have moved away from using this. Good to know in case it comes back. Also note SDD – Same Day Delivery.
5. FBS – Fulfilled by Shopee
Getting on FBS means putting your products in Shopee’s warehouse to be packed and sent by Shopee whenever your order comes in.
6. SPX -Shopee Express
Shopee Express is Shopee’s own logistics arm.
7. SOF – Seller Own Fleet
This is a shipping plan that allows sellers to deliver on their own. Currently it majorly applies to products that require installation.
8. SIP – Shopee International Program
Getting on SIP means getting your products exposed to the following markets: Malaysia, Thailand and the Philippines. However do note that it means that you are allowing Shopee to represent your products with Shopee-created stores in those markets. You have no control over how your products show up, price and promotions in those markets. You are only responsible for shipping out the products when orders come in from these markets.
9. KAM – Key Account Manager
Shopee assigns Key Account Managers to selected sellers. Most sellers on Shopee do not have Key Account Managers.
10. CCB – Coins Cashback Programme
As a seller, you are highly encouraged to join CCB if you want to succeed on Shopee. With this, your buyers can enjoy Shopee sponsored vouchers especially during peak sale seasons to get better savings.
11. AMS – Affiliate Marketing Solution
Shopee has an extensive network of affiliates. These affiliates earn commissions by sharing links on their social media accounts, communications platforms like Whatsapp and Telegram, submitting Shopee videos and doing Shopee livestream. Shopee’s AMS includes the platform’s partnership with ShopBack. Use Shopee’s AMS to get better reach for your products.
